Billing & Refund Policy

Last updated: April 25, 2026

Clear, no-surprises terms for OpenBell Pro subscriptions. Payments are processed by Stripe.

1. Plans & Pricing

  • Free — $0. Limited access to core features.
  • Pro Monthly — $19 USD per month, billed monthly.
  • Pro Annual — $179 USD per year, billed annually (save over 21% vs monthly).

Prices are shown in USD and exclude any applicable taxes, which are calculated at checkout.

2. Payment Processing

All payments are processed securely by Stripe. OpenBell does not store your full card number, CVC, or banking details. By subscribing you agree to Stripe's terms for the payment portion of the transaction.

3. Auto-Renewal

Subscriptions renew automatically at the end of each billing period (monthly or annual) using the payment method on file, until you cancel. We may send a reminder before annual renewals where required by law.

4. Cancellation

You can cancel your subscription at any time from Settings → Subscription & Billing → Manage subscription, which opens the secure Stripe billing portal. Cancellations take effect at the end of your current paid billing period — you keep Pro access until then, and you will not be charged again.

5. Refund Policy

Monthly subscriptions

Monthly fees are non-refundable for the current billing period. If you cancel, you will not be charged for the next month.

Annual subscriptions

Annual subscriptions may be refunded on a pro-rated basis if you request a refund within 14 days of the initial purchase or annual renewal. After 14 days, annual fees are non-refundable for the remainder of the current annual term, but you can still cancel to prevent the next renewal.

Duplicate or accidental charges

We will refund duplicate charges, charges made after a confirmed cancellation, or other clearly erroneous charges. Email support@openbellapp.com with the date and amount and we will investigate within 5 business days.

6. Failed Payments

If a renewal payment fails, Stripe will automatically retry over several days. If payment cannot be collected, your account will be downgraded to the Free plan and Pro features will be restricted until billing is resolved. Your data is preserved.

7. Price Changes

We may change subscription prices in the future. Any change will be communicated by email at least 30 days before it takes effect, and will apply only to billing periods that begin after that date.

8. Taxes

Where applicable, sales tax, VAT, or GST is calculated and added at checkout based on your billing address.

9. Chargebacks

Please contact support@openbellapp.com before filing a chargeback — most issues can be resolved within 1–2 business days. Accounts with unresolved chargebacks may be suspended.

10. Account Deletion & Billing

Deleting your OpenBell account does not automatically refund unused subscription time. Please cancel your subscription first, then delete your account.

11. Contact

Billing questions: support@openbellapp.com.